FAQs
WaceUs Frequently Asked Questions
Below, you will find a list of wacetennis most frequently asked questions to help you quickly find the answers you need.
If your question is not listed here, please visit our Contact Page, where you can find information on how to reach our customer support team.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the link below to message a Customer Service representative.
Q: “How long does it take to process my order?”
Orders are processed within 3–5 business days.
Q: "How long will it take for my package to arrive?"
Tracking information is provided in your order confirmation email. That means you can see your package's journey to you at any time. Please note it typically takes at least 24 hours for tracking to begin. Please note that orders are only processed during operating hours on business days (Monday through Friday, excluding holidays). As a result, orders placed before a weekend or major holiday may take longer to arrive.
Q: “What if I need to change or cancel my order?”
Please visit our Contact Us page immediately if you need to change or cancel your order.
If the order has not yet shipped, we will be more than happy to assist. In the case of already shipped orders, we are not able to cancel your order but are happy to assist you in the return process once the order is received by you.
Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.
Q: “Do you ship orders internationally?”
We only ship within the United States excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Island, Northern Mariana Islands, Palau, Puerto Rico, U.S Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
Q: “Can I place an order over the phone, through email, or chat?”
In order to protect your personal information we do not accept any orders placed over the phone, email or chat. Please place your order online through our site, if you need assistance navigating our checkout page please contact us.
Q: “Why do you charge sales tax on all of your items?”
We are required by law to charge sales tax, based on our tax rate in Los Angeles County, California.
Q: “What is your return policy?”
We accept returns within 30 days for unused and undamaged items.
Q: “How do I care for the plush items or towels?”
● Plush keychains: Spot clean with mild soap and air dry.
● Towels & rugs: Machine wash cold, gentle cycle. Air dry for best results.
Q: “I put the wrong address. What can I do?”
Please contact us within 12 hours after placing your order. Once the order is shipped, we cannot change the address.
Q: “Can I cancel my order?”
Orders can be canceled within 12 hours after purchase. After that, your order may already be in processing.
Q: “How can I contact customer support?”
You can reach us anytime at:
📧 wace1@yyahead.com
We typically reply within 24 hours on business days.