Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing reliable shipping services. Please read the following shipping policy to understand how we handle orders and deliveries.

  1. Order Processing Time

Orders are typically processed and prepared for shipment within approximately 7 business days after payment is confirmed (excluding weekends and holidays). Once your order has been shipped, a tracking number will be sent to you by email immediately.

Please note that we currently do not accept urgent orders. If you need your order delivered within a short time frame, we kindly suggest reconsidering before placing an order.

  1. Shipping Areas

At this time, we only support shipping within the contiguous 48 states of the United States. We do not ship to Hawaii, Alaska, Puerto Rico, Guam, other U.S. territories, or military postal codes (APO/FPO/DPO).

  1. Shipping Costs

Shipping costs may vary depending on the weight of the order and destination. The exact shipping fee will be displayed at checkout before you complete your purchase.

  1. Delivery Time

The estimated total delivery time is approximately 15 days or longer from the date the order is placed. This timeframe includes order processing, shipment preparation, and transportation.

Please note that delivery times may vary depending on logistics conditions, destination, holidays, or other unforeseen factors. We kindly ask customers to place orders only if they are comfortable with this delivery timeframe.

  1. Order Tracking

Once your order is shipped, we will provide a tracking number via email. You can use the tracking number to check the latest status of your shipment.

  1. Shipping Delays

While we make every effort to ensure timely delivery, delays may occur due to weather conditions, holidays, customs inspections, or other circumstances beyond our control. We appreciate your patience and understanding.

  1. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer support team as soon as possible at wace@yyahead.com. We will work with the shipping carrier to resolve the issue and assist you with a solution.

  1. Returns

If you are not satisfied with the product you received, please refer to our Return Policy for instructions on how to request a return.