Shipping Policy

1. Shipping Areas

We currently offer shipping within the United States only. (Excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Island, Northern Mariana Islands, Palau, Puerto Rico, U.S Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.)
International shipping is not available at this time.

2. Processing Time

Orders are processed within 3–5 business days after your purchase.
Processing times may be slightly longer during holidays or high-volume periods.

3. Shipping Time

• Standard U.S. Shipping: 3–7 business days
  Delivery times may vary depending on your location and the carrier.

4. Shipping Rates

Shipping fees are calculated at checkout based on your delivery address and selected shipping method.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number.
You can use this number to track your package’s delivery status.

6. Wrong or Incomplete Addresses

If you entered the wrong shipping address, please contact us within 12 hours of placing your order.
Once the package has been shipped, we cannot change the address or issue refunds for undeliverable packages.

7. Lost or Delayed Packages

We are not responsible for delays caused by the carrier, weather conditions, or other factors beyond our control.
If your package appears lost, please contact us and we will assist you in filing a claim with the carrier.

8. Contact Us

If you have any questions about your order or shipping, please reach out to us at:
wace1@yyahead.com

Return Policy

We are 100% committed to your peace of mind. We also tend to feel very confident in our high quality, highest safety rated, created with love, products. However, for whatever the reason if you are not completely happy with your WaceUs purchase we are happy to help.

1. Returns

We accept returns within 30 days of delivery for unused, unworn, and undamaged items in their original packaging.
To start a return, please contact us at your email. Returns sent back without contacting us first will not be accepted.

2. Eligibility for Refunds

Your item must meet the following conditions to be eligible for a refund:

• Unused and in the same condition that you received it
• Free of odors, stains, or damage
• In the original packaging
• Proof of purchase required

3. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Final sale items
• Items marked as non-returnable
• Used or damaged products

4. Exchanges

We offer exchanges within 30 days for the same item in a different color or style (if available).
Please contact us before sending any item back.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
Send us your order number and clear photos of the issue, and we will arrange a replacement or refund.

6. Return Shipping Costs

Customers are responsible for their own return shipping costs unless:

• The item arrived damaged
• You received the wrong item

Shipping fees are non-refundable.

7. Refund Processing

Once your return is received and inspected, we will notify you of the refund approval status.
Approved refunds will be issued to your original payment method within 3–7 business days.
Processing times may vary depending on your bank or payment provider.

8. Cancellations

Orders can be canceled within 12 hours of purchase.
If the order has already been processed or shipped, cancellation is not possible.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us at:
wace1@yyahead.com